Process Discovery

Stop Guessing How Your Retail Operations Actually Run

We build AI that automates what your team actually does—not what the manual says.

Industry Context

Retail operations are fragmented by design: stores, warehouses, e-commerce, and third-party logistics all run on different systems and rhythms. Labor shortages force constant retraining, while compliance requirements (recall tracking, age-restricted sales) add manual checks that slow down throughput. Most retailers still rely on tribal knowledge -- when experienced staff leave, process consistency breaks. Spreadsheets and outdated SOPs can't keep up with daily variations in demand, staffing, or exceptions.

By the Numbers

66%

of retail processes have undocumented variations

Deloitte Retail Ops, 2024

20%

of operating costs from invisible process waste

McKinsey Retail, 2024

faster process mapping with AI vs. manual audits

Gartner Process Mining, 2025

The Problem

What you're dealing with

Store associates manually checking expiration dates on perishables -- wasting time and missing items.

Backroom staff reconciling purchase orders against received goods using paper checklists and Excel.

Managers spending hours each week adjusting labor schedules because call-offs and peak traffic don't match forecasts.

E-commerce returns processed inconsistently across stores -- some restock immediately, others send to liquidation.

Compliance audits requiring manual logs for age-verified sales, which creates bottlenecks at checkout.

The Solution

How it works

We start by mapping your actual processes -- not the ideal ones. Through AI-driven interviews with your staff, we capture how work really gets done across stores, warehouses, and systems. We then design a custom AI system that fits your existing tools, constraints, and exceptions. Using our proprietary platform, we build and deploy automation for the highest-friction steps -- validating shipments, scheduling labor, handling compliance checks. You get a working system connected to your tech stack (ERP, POS, WMS) in weeks. The system learns from your team's decisions and adapts to daily variations without constant IT support.

Atlas

Captures real-world process data through structured interviews with your team

Arc

Designs and deploys custom automation workflows for your systems and constraints

In Practice

Before and after

Before

Each morning, a store manager reviews yesterday's sales reports, manually adjusts today's labor schedule based on call-offs, then walks the floor to reassign tasks. Peak hours often leave registers understaffed because the schedule didn't account for real-time foot traffic.

After

We built a system that takes in real-time foot traffic data, point-of-sale transactions, and staff availability. It adjusts shift assignments automatically and sends task alerts to store devices. Managers now approve changes instead of creating them -- saving 2-3 hours daily.

1 We interviewed managers and associates to understand how schedules are really made
2 Designed a model that predicts staffing needs based on historical and real-time data
3 Built an interface that lets managers override system suggestions with one tap
4 Connected to your existing clock-in system and POS to validate recommendations
5 Deployed to all stores within three weeks

3 weeks

Average deployment time

From process mapping to live system -- for a regional grocery chain automating backstock reconciliation.

FAQ

Common questions

How do you integrate with our existing systems?

We connect to your APIs, databases, or flat files -- whatever you use. If it's not documented, we reverse-engineer it. We've built integrations for legacy retail systems that haven't been updated in a decade.

What if our processes change after you deploy?

The system learns from user actions. If your team starts doing something new, it adapts. We also provide lightweight configuration tools -- no coding required.

How is this different from buying a workforce management SaaS?

SaaS products force you to adapt to their workflow. We build around yours. Yours might include exceptions like local vendor rules, union agreements, or store-specific habits that off-the-shelf software can't handle.

Who maintains the system after launch?

We do. We monitor performance, handle updates, and adjust as your business changes. You get a single team that understands your operation -- not a support ticket queue.

How do you measure ROI?

We track time saved, error reduction, and throughput increase from day one. One client reduced manual compliance checks by 80% in the first month.