Workflow Automation

Stop Fighting Paperwork. Start Moving Freight.

Custom AI solutions for logistics workflows, built for your actual operations—not a generic SaaS template.

Industry Context

Logistics faces constant pressure from tightening regulations, driver shortages, and razor-thin margins. Every manual process -- from customs documentation to load planning -- introduces delays and errors that ripple through the supply chain. Carriers handle more complex compliance requirements (ELD mandates, cross-border paperwork) with teams that are stretched thin. What worked last quarter is often today's bottleneck.

By the Numbers

40%

of logistics tasks involve manual coordination

McKinsey Supply Chain, 2024

15%

of shipments delayed by paperwork bottlenecks

World Bank Logistics Index, 2024

3-5x

ROI from workflow automation in logistics

Gartner Supply Chain, 2025

The Problem

What you're dealing with

Manually re-keying bill of lading data from emailed PDFs into your TMS, causing errors and delaying invoicing.

Tracking down driver compliance documents (hours-of-service logs, permits) across spreadsheets and email threads before dispatch.

Reconciling freight claims with photographic evidence and handwritten damage reports -- a process that takes days and often ends in disputes.

Coordinating last-mile delivery windows between warehouse staff, drivers, and customers via phone and email, leading to missed appointments.

Manually validating customs declarations against ever-changing international trade agreements, risking fines and shipment holds.

The Solution

How it works

We start by mapping your real-world processes -- not the ideal ones in your SOPs. Through AI-driven interviews with your team, we identify where manual work creates bottlenecks and errors. Then we design a system that connects to your existing tools (TMS, WMS, ERP) and fits your operational constraints. We build and deploy on our proprietary platform, which speeds up development without locking you into a generic product. You get a working system built for your workflows, not a subscription. The result: processes that run without human intervention, from automated document extraction to exception handling that alerts your team only when it matters.

Arc

Automates extraction and validation of structured and unstructured data from documents like bills of lading, customs forms, and damage reports.

Wand

Orchestrates workflows across your systems and teams, handling approvals, notifications, and exception routing without manual intervention.

In Practice

Before and after

Before

A customer service rep receives a damage claim email, downloads attached photos, manually enters details into a claims spreadsheet, then emails the warehouse manager to request an investigation. The warehouse manager replies days later with notes, which are again manually transcribed. The process takes 3-5 days and often loses context.

After

We built a system that parses claim emails automatically, extracts photos and text, cross-references with shipment data in the TMS, and routes the claim to the correct warehouse team with all context included. The warehouse team reviews and responds within the system, which updates the customer file and triggers resolution steps. Claims are resolved in under 4 hours.

1 Email ingested, attachments and text extracted automatically
2 Data cross-referenced with shipment records and customer history
3 Claim routed to appropriate team with pre-populated investigation template
4 Response captured in system, customer notified, and accounting updated

6 weeks

From kickoff to live deployment

For a mid-sized carrier automating customs document processing and carrier compliance tracking.

FAQ

Common questions

How do you integrate with our existing TMS and ERP systems?

We use APIs, file exports, or direct database connections -- whatever your tech stack supports. We don't require you to change your core systems.

What if our processes change after you build the solution?

We design for flexibility. The system can be adjusted as your operations evolve, and we provide documentation and training so your team can handle minor changes.

How do you handle compliance with regulations like FMCSA or customs rules?

We build compliance checks into the workflow logic -- validating hours-of-service logs against FMCSA rules, flagging missing customs data. The system adapts as regulations change.

What's the typical ROI for a project like this?

Most clients see payback in under 6 months through reduced manual labor, fewer errors, and faster cycle times. We provide a detailed business case before you commit.

Who owns the solution after delivery?

You do. We deliver the complete system, code, and documentation. You can host it on your infrastructure or ours -- your choice.