Process Discovery

Stop guessing how care really gets delivered.

We build AI that maps and automates your actual clinical and administrative workflows—not the ones on paper.

Industry Context

Healthcare operations are buried under regulatory complexity, staff shortages, and legacy systems. HIPAA, Joint Commission, and value-based care models force constant process changes, but nobody has time to document what actually happens. EHRs don't capture informal workarounds, and staff burnout makes manual process mapping unreliable. Inefficiencies hide in plain sight, costing time, money, and patient safety.

By the Numbers

70%

of healthcare processes undocumented

Deloitte Process Mining Report, 2024

30%

operational cost tied to invisible workflows

McKinsey Health Operations, 2024

faster process mapping with AI vs. manual audits

Gartner Process Mining, 2025

The Problem

What you're dealing with

Medication reconciliation delays because nurses manually cross-check EHR, pharmacy, and patient notes across multiple screens.

Prior authorization requests looping between clinical, billing, and insurance teams with no visibility into hold-ups.

Patient discharge coordination breaks down when transport, family, and rehab scheduling don't sync in real time.

Clinical documentation burden causing overtime, incomplete records, and audit risks.

Staff onboarding takes months because tribal knowledge isn't captured or organized.

The Solution

How it works

We start by interviewing your team -- clinicians, admins, specialists -- using AI-driven conversations that capture how work actually gets done. We analyze these patterns alongside your EHR, scheduling, and comms systems to find bottlenecks, variations, and manual workarounds. Then we design a custom AI system that automates or supports those specific workflows -- like auto-populating clinical forms, routing auth requests, or syncing discharge timelines. We build and deploy using our platform, which speeds up connecting to your existing systems and keeps everything compliant. You get a working system built for your people, processes, and tech stack -- delivered in weeks.

Atlas

AI-driven process discovery and mapping from real team conversations

Arc

Custom workflow automation that connects to your existing systems

In Practice

Before and after

Before

Nurses spend 20 minutes per shift manually reconciling medications across EHR, pharmacy portal, and handwritten notes -- often missing interactions or delays.

After

We built a custom AI agent that pulls data from EHR, pharmacy, and patient intake systems, flags conflicts in real time, and generates a reconciled list for nurse review. Time drops to 3 minutes, errors go down significantly.

1 AI interviews nurses to identify all data sources and manual checks
2 System connects to EHR and pharmacy APIs securely
3 Real-time conflict detection with audit trail for compliance
4 Nurse receives prioritized alert with context for final sign-off

3 weeks

from discovery to live workflow

For a 200-bed hospital automating medication reconciliation

FAQ

Common questions

How do you ensure HIPAA compliance?

Compliance is built into the design. Data stays in your environment, access is role-based, and all connections use healthcare-grade encryption and auditing. We sign BAAs and follow your governance rules.

What if our EHR doesn't have open APIs?

We work with what you have -- whether that's HL7/FHIR, UI automation, or structured data exports. We've built systems for Epic, Cerner, and custom setups without API access.

How long until we see results?

First workflows go live in 3-4 weeks. Full deployment depends on scope, but we deliver working pieces, not big-bang launches.

Do we need to change how our team works?

No. We adapt to your processes. The AI works alongside your people, reducing friction instead of adding new steps.

What's the cost structure?

You pay for the system, not seats or usage. We quote fixed-scope projects or outcomes-based pricing -- no subscriptions.