Client Onboarding

Stop losing clients during onboarding.

Custom AI solutions that automate financial services onboarding without replacing your core systems.

Industry Context

Financial services onboarding is a regulatory minefield. KYC, AML, and suitability checks demand heavy manual work, while clients expect a digital experience. Legacy systems don't talk to modern tools, creating data silos and compliance gaps. Staff turnover makes consistent execution almost impossible. Every day of delay risks losing the client or getting flagged by a regulator.

By the Numbers

26 days

average corporate client onboarding time

PwC Banking Ops, 2024

$25K

average cost per corporate onboarding

Thomson Reuters KYC Survey, 2025

50%

reduction in onboarding time with AI automation

Deloitte Banking, 2025

The Problem

What you're dealing with

Manual data entry from scanned IDs and paper forms into multiple systems, with high error rates

Compliance teams cross-referencing client data against sanctions lists and PEP databases by hand

Onboarding specialists stuck in back-and-forth emails collecting missing documents

No single view of where a client's onboarding stands across departments, so work gets duplicated

Can't scale onboarding during peak periods without hiring and training more staff

The Solution

How it works

We start by mapping your actual onboarding workflow—not the documented version—through AI-driven interviews with your team. This shows us the real bottlenecks, exceptions, and workarounds. We then build a custom AI system that automates data extraction, validation, and routing specific to your systems and compliance rules. Our tooling handles document processing, identity verification, and workflow orchestration without requiring you to replace existing software. The result is a system that cuts manual work, speeds up onboarding, and keeps full audit trails for compliance. We deliver a working system in weeks because our internal tooling accelerates the build.

Arc

Reads documents and extracts data from client-submitted forms and IDs automatically

Wand

Moves onboarding tasks between your systems and teams based on real-time data and rules

In Practice

Before and after

Before

A new client submits a PDF application. An onboarding specialist manually types data into the CRM, then emails compliance to run checks. Compliance copies data into a screening tool, waits for results, and emails back. The specialist follows up for missing documents via phone and email. Average time: 7 days.

After

The client uploads documents through a portal. Our custom system extracts data, pre-fills forms, and runs automated checks. Exceptions route to the right team with context. Specialists handle only edge cases. Average time: 1 day.

1 Client submits documents through branded portal
2 AI extracts and validates data, flagging inconsistencies
3 Automated checks run against compliance databases
4 Workflow routes tasks based on rules and exceptions
5 Onboarding team monitors progress via dashboard, intervenes only when needed

75%

reduction in manual data entry

A wealth management client cut manual data entry by 75% using the custom onboarding system we built.

FAQ

Common questions

How do you ensure compliance with financial regulations?

We build the system around your existing compliance framework. It enforces your rules, keeps full audit trails, and connects to your preferred screening tools. We don't change your policies—we automate how they're executed.

What if our onboarding process changes?

The system uses configurable rules and workflows, so your team can adjust without code changes. For bigger shifts, we provide support to modify the system.

How do you handle data security?

Data never leaves your controlled environment. We deploy within your infrastructure or use your cloud tenant, with encryption and access controls that match your standards.

What if we already have a CRM or onboarding tool?

We plug into what you have. The system works alongside your current tools, automating the gaps between them without requiring replacements.

How long until we see results?

Typically 4-6 weeks from kickoff to deployed system. Our tooling accelerates development, so we deliver faster than traditional custom software projects.